Refund Policy

Refund Policy

Ink Path Agency

Effective Date: July 18, 2024

Thank you for purchasing digital products from Ink Path Agency (“we,” “us,” “our”). We are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds. Please read this policy carefully to understand your rights and obligations.

1. Digital Products

Ink Path Agency sells digital products, including but not limited to e-books, templates, and online courses. Due to the nature of digital products, we offer refunds under specific conditions outlined below.

2. Refund Conditions

We offer refunds on digital products under the following conditions:

  • Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product, and we are unable to resolve the issue within a reasonable time frame.
  • Incorrect Product: If you receive a digital product that is different from what you purchased.
  • Non-Delivery: If you do not receive the digital product after purchase due to technical errors.

3. Refund Requests

To initiate a refund request, please follow these steps:

  1. Contact Customer Support: Send an email to [email protected] with the subject line “Refund Request.” In your email, please include the following information:
  • Your full name
  • Order number
  • Date of purchase
  • Detailed description of the issue or reason for the refund request
  • Any supporting evidence (e.g., screenshots, error messages)
  1. Review Process: Once we receive your refund request, we will review it within 5 business days. We may contact you for additional information if needed.
  2. Refund Decision: We will notify you of our decision regarding your refund request via email. If approved, the refund will be processed within 10 business days.

4. Fees and Costs

There are no fees or costs associated with requesting a refund. However, we reserve the right to refuse a refund if we determine that the request does not meet the conditions outlined in this policy.

5. Exclusions

Refunds are not provided for the following:

  • Change of mind after purchase
  • Lack of usage or user error
  • Issues caused by your hardware, software, or internet connection
  • Purchases made by mistake without immediate notification

6. Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact us:

7. Amendments

We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our practices.

By purchasing digital products from Ink Path Agency, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.